PERLINDUNGAN HUKUM BAGI KESELAMATAN WISATAWAN DITINJAU DARI DARI UNDANG-UNDANG NOMOR 10 TAHUN 2009 TENTANG KEPARIWISATAAN DAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

Abstract

Incidents of tourism-related accidents occurring in various regions, including in the Coconut Island area and Carita Beach, reveal the weakness of the legal protection system that should guarantee the rights of tourists as consumers of tourism services. In this context, it is important to examine the extent to which policies, implementation, and synergy among stakeholders provide safety guarantees and legal certainty for tourists. This research aims to analyze how legal protection for tourist safety can be implemented, what factors underlie such protection, who holds the responsibility for ensuring tourist protection, and how the process works. It also seeks to examine how problem resolution is handled and how tourism site managers fulfill their obligations regarding tourist rights, in accordance with Law Number 10 of 2009 concerning Tourism. This study uses a descriptive qualitative method with data collection techniques including interviews, field observations, and documentation. The research findings show that legal protection for tourist safety has not been implemented optimally. The lack of safety facilities and infrastructure, the absence of standard incident response procedures, and the lack of systematic education for tourists indicate a gap between regulations and on-site practices. Therefore, there is a need for increased commitment from tourism managers, active roles from the beach rescue teams (Balawista) and the police, as well as strict government supervision to fully ensure tourist safety.

Keywords: Tourist safety, legal protection, tourism, consumer, Coconut Island