ANALISIS YURIDIS IMPLEMENTASI KEBIJAKAN PENYELENGGARAAN SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (MELALUI APLIKASI TANGERANG LIVE) DALAM PENINGKATAN KUALITAS PELAYANAN PUBLIK DI KOTA TANGERANG

Abstract

This research analyzes the implementation of the Electronic-Based Government Systems (SPBE) policy through the Tangerang LIVE application in improving the quality of public services in Tangerang City. Conducted within the Tangerang City Government environment, the study involved various Regional Apparatus Organizations and application users. The objective was to evaluate the effectiveness, legality, and legitimacy of SPBE implementation while identifying challenges and formulating policy recommendations. The research employed a qualitative method, collecting data through in-depth interviews, participatory observation, and document analysis. The findings reveal that the Tangerang LIVE application has enhanced public service accessibility and efficiency, yet faces challenges in regulatory compliance, digital literacy, infrastructure, and inter-agency coordination. Legally, the implementation has not fully aligned with the principles of state administrative law nor ensured adequate protection of personal data. Key recommendations include regulatory harmonization, capacity building, data security enhancement, and participatory strategies to foster inclusive public engagement with digital government services.

Keywords: SPBE, e-government, public service, Tangerang LIVE app, public policy, juridical analysis.