ANALISIS PENGEMBANGAN KAPASITAS RUKUN WARGA (RW) DALAM PEMANFAATAN APLIKASI SAPAWARGA DI KELURAHAN ISOLA KOTA BANDUNG

Abstract

Presidential Regulation Number 59 of 2012 concerning the National Framework for Capacity Development of Local Governments has been realized in all regions, including the scope of West Java Provincial Government. Capacity development has been carried out from local government level to Neighbourhood/Hamlet level, which uses technology as a form of E-Government support and public service innovation. Based on these regulations, this study aims to analyze the development of Hamlet capacity on utilization of SapaWarga application in Isola Village, Sukasari District, Bandung City. This type of research uses qualitative - descriptive methods with data collection are observation, interviews and documentation. Informants in this study were The Office of Communication and Informatics of West Java, Head of Hamlet, Head of Urban Village, Head of Sub-district and community leaders. As a result, the role of Hamlet administrators in using that application is very necessary to facilitate information access from the government to the public. SapaWarga has three main features, namely aspirations, information, and public services with one-door access through hand, if it has optimized. However, some Hamlet administrators in Isola Village, Sukasari District have not downloaded the SapaWarga application due to inadequate devices. Therefore, the government needs to hasten distribution of gadgets for Hamlet administrators, then accompanied by capacity building and interaction excellence approach so that Hamlet administrators who are technologically savvy are able to operate SapaWarga application well.