BAEHAQI, Ilham; JUHARA, Sutresna; GIYANTO, Giyanto. ANALISIS PENINGKATAN KUALITAS PELAYANAN DI CAR WASH OJO LALI DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Jurnal Ilmiah Fakultas Teknik, [S. l.], v. 6, n. 1, p. 1–6, 2026. DOI: 10.33592/jimtek.v6i1.9068. Disponível em: https://ejournal.unis.ac.id/index.php/jimtek/article/view/9068. Acesso em: 18 aug. 2026.